Agility and Third-Party Products

With over 20 years experience in the maintenance and support of mission critical applications in the Finance Industry, Agility understands what it takes to provide the type of support needed for a real-time systems environment.

Our tiered product support models provide the flexibility to tailor a solution based on the style of application and the level of commitment you need. Each tier provides a higher level of commitment for those organisations that simply can't live with extended turnaround times to resolve issues.

In addition to supporting our products, Agility provides first-level support for the Cyberquery reporting tool (refer to our Products section for more information on Cyberquery).

In-House Developed Applications

Agility can also support in-house developed applications. Our experience in the industry and market research has identified that many clients with base IT capabilities will build “in-house” software to solve business issues. In the short term these in-house developments are effective and usually much cheaper to develop than if the solution was sourced externally. Our experience has shown that as time passes and staff and priorities change, these applications can become challenging to manage and maintain forcing many to lose their relevance.

To ensure this doesn’t happen, we can provide the expertise necessary to manage and maintain the application for you, making sure that it retains its relevance within your organisation from both a business and technology perspective. We work closely with you to develop a model that meets your business needs commensurate with the complexity and criticality of the application.